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Tag Archives: empathy

Invited Speaker on TEDxSantaBarbara’s Making Waves Series

I am so pleased to have been invited to speak LIVE with Mark Sylvester on the “Making Waves” series of conversation with influencers and disruptors at TEDxSantaBarbara. We spoke about a wide range of topics concerning how we can better manage our expectations and mental health as we progress through this coronavirus pandemic. You can watch our conversation […]

Appearing on Making Waves: Conversations with Influencers and Disruptors June 30

I’m very pleased to tell you that I’ll be appearing on Making Waves: Conversations with Influencers and Disruptors, June 30 (Pacific Time). This is part of the TEDxSantaBarbara community, and I’m looking forward to not only connecting back with this community and Mark Sylvester who will be interviewing, but also with the wider TEDx world. […]

Front Page of Twizel Update: Speaking on June 28

Yesterday, I had a great chat with the Editor of the Twizel Update, resulting in a front page story of this week’s issue. This is ahead of me visiting Twizel on June 28th to do a public talk in the evening at the Events Centre from 7-8.30pm on COVID-19 and our future from a psychological […]

Register for my LIVE online workshop on August 3: Empathy Fatigue and Burnout – Real Threats, Real Solutions

I’m honoured to be running this in partnership with the Mental Health Education & Resource Centre from 9-11am on August 3rd. Empathy fatigue is sometimes referred to as the ‘cost of caring.’ This workshop acknowledges the impact that it may have for those in caring roles especially in these pandemic times when many have also […]

New Zealand: Multiple Hazards, Multiple Uncertainties

The two earthquakes overnight offshore are likely to have woken many people up, who then had trouble getting back to sleep, or who had to evacuate because they lived in a potential tsunami-risk area. Or perhaps they had kids who were frightened and couldn’t get back to sleep. Or maybe you slept through the whole […]

6 Tips to Help You Stick to Alert Level Guidance

In conditions of uncertainty, or when we are not entirely sure how to act or what to think, we look to others for cues on what we should be doing. This is where we all need to act as leaders. To practise physical distancing, to wear a mask if we can. To wash our hands. […]

Remember the Canterbury Earthquake Rollercoaster? Covid19 is a Rollercoaster too

I remember back to when I first started pushing back in Central Government on NZ on the idea  that the Canterbury Earthquake recovery would be done in 2 years. This was the conversation that was happening in rooms in which I was being asked to provide advice, and appearing in documents too. One of the […]

Low Risk Does Not Mean No Risk: This is the Comms Challenge Now

Low risk doesn’t mean no risk.  This is the coronavirus comms challenge now.  Anger directed against what is essentially a highly mobile, adaptive and close to inanimate object whose sole purpose of being is to replicate itself quickly and widely doesn’t really make sense.  So we direct our ire towards the unwitting hosts of the […]

Words Matter: How Communication Becomes Critical in Tackling Covid-19

I REMEMBER CLEARLY saying to Sarah, my wife, in March 2020: “This is going to last a long time. My intention is to stick to the pillars of Structure and Empathy to guide the response and communication of it. I’m going to need your help. If I stray too far from that, can I please […]

Alert Level Flexibility is the Key: That Means Down as Well as Up

The New Zealand Government has this afternoon taken the decision to lower the Alert Level of the Auckland Region to Level 2, and down to Level 1 in the rest of the country from later tonight. Auckland’s Level 2 will be reviewed further on Monday. Many people will be relieved. The fact that most children […]