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Tag Archives: trust

4-Step Guide to Increasing the Use of the Covid Tracer App

Are we just talking about complacency? Dictionary.com’s definition of complacency is “a feeling of quiet pleasure or security, often while unaware of some potential danger, defect, or the like; self-satisfaction or smug satisfaction with an existing situation, condition, etc”. If we were looking at a behavioural example of what complacency looks like when trying to […]

Talking about “Steady” on Hillingdon Libraries Culture Bite Facebook Live on Feb 10th 2021 7pm (UK time)

As you get older, echoes from your past start to catch up with you. Or maybe I have just got better at hearing them when they reach me. Or perhaps the increasingly networked world we live in means that the echoes have more pathways to reach me. I got a Facebook message form an old […]

Steady – now available for pre-order globally in paperback and ebook: links

It’s exciting to be able to let you know that my upcoming book is now available for global pre-order in both paperback and ebook formats. And of course, you can still buy it directly from me right here on my website. It’s loaded up into bookseller catalogues, so if you prefer to buy from an […]

Social Cohesion in a Post-Covid-19 World

The second discussion paper of the Koi Tū: The Future is Now Series, titled He Oranga Hou: Social cohesion in a post-COVID world, examines the critical issue of how New Zealand’s strong national unity during lockdown will become increasingly tested as economic consequences are more and more acutely felt. In mapping out the paths to return to the ‘new normal’, how do we ensure that social cohesion is maintained? I’m a co-author of this paper.

If Your Comms Message is Suboptimal, Change it. But Own it. Because This is All About Trust.

I wanted to highlight two recent changes in communications messaging from the Ministry of Health in the last few days, because I think they are good examples of what we need to focus on if we want to get the bigger picture of good messaging right in these times of Covid19. Responsive messaging builds trust. It’s sometimes difficult to do, but it’s almost always worth the effort.